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Introduction

In accordance with the U.S. Department of Transportation (“DOT”) “Enhanced Protection for Airline Passenger” regulations (14 CFR Part 259)”, TAME Airlines has established a Contingency  Plan for Lengthy Tarmac Delays  (the “Plan”), which describes the  actions  that will be implemented during a lengthy tarmac delay in accordance with DOT regulations. TAME Airlines   makes its Plan available on its website, www.tame.com.ec.

Consistent with DOT regulations, the TAME Airlines Plan covers all scheduled and public charter flights operated by TAME Airlines that depart from or arrive at a U.S. airport.

TAME Airlines provides the details of its Plan below.

TAME Airlines assurances to passengers:

  1. For International flights covered by this Plan that depart from or arrive at a U.S. airport, TAME Airlines will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:

    • The pilot-in-command determines there is a safety-related or security- related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or

    • Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

  2. For all flights covered by this Plan, TAME Airlines will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

  3. For all flights covered by this Plan, TAME Airlines will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  4. For all flights covered by this Plan, TAME Airlines shall notify its passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.

  5. For all flights covered by this Plan, TAME Airlines shall notify its passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

  6. TAME Airlines has sufficient resources to implement this Plan.

  7. TAME Airlines has coordinated this plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that TAME Airlines serves, including diversion airports.

Tarmac Delay Contingency Plan

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Tame presents its new service that allows you to purchase or reserve your domestic and international flights with one call.

Call in Ecuador at 1700 500 800
We serve 24 hours in Spanish, English and Portuguese.

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Contáctame English

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TERMS AND CONDITIONS

The content of the terms of use of this website belongs to EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP”, which is protected by worldwide copyright laws by making use of this website, you are expressly accepting any and all of the terms, conditions and notices set forth herein, in the same without any constraint therefore is legally able to enter into this agreement.

The information that our website has been prepared in order to keep you informed of products and services offered by the company and offers through the Internet, which can determine the availability of travel or other similar transactions with the products offered therein. You may use the information contained on our site solely for noncommercial purposes, so that any other use or modification of the contents of the website are not allowed and carries no guarantees of any kind, which are expressly excluded.

All products and services provided on this site are subject to Terms and Conditions listed in each case at the site itself, so we encourage you to read and review these in detail thereof.

Customer responsibilities:

Our client will comply with this contract the following terms and conditions:

1. The website is used only to make legitimate reservations or purchases for personal use and enjoyment of any party who has expressly authorized, no reservations and speculative, false or fraudulent, or any reservation in anticipation of demand.
2. The customer is required to be financially responsible for the use of the website and take the transactions with your credit card.
3. The obligation to cover all charges, rates, fees and charges that arise directly or indirectly from the use of this website.
4. The client understands and accepts unreservedly the absolute right to Web Support staff EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” , perform the procedure for cancellation of all or some of the many existing reserves, when the company determine or verify that a particular person has committed or made reservations to one or more destinations on the same date or at an early date, without notice to the passenger or the person who made the purchase of electronic ticket.
5. EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” compensate for any and all liability, costs and / or damages that arise as a consequence of direct or indirect use of the user of this website.
6. Customer is responsible to comply with the immigration requirements demanded in your international destination

Exculpation of Responsibility:

This website does not guarantee or representation that the use of the information included or injure not violate intellectual property rights of any third party, nor be liable for any viruses or other damage that may occur to the computer or the system client computer to access the website and by downloading material of any kind or species that appear in it.

Changes

The information provided in www.tame.com.ec intends that its contents are the most recent possible. However, any who appear date and incomplete information, so we recommend you confirm the information before using it. For this we suggest contacting the nearest office EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” in any of our stores nationwide, to confirm the information. We also appreciate that we contact you if they find mistakes or shortcomings. We present our apologies in advance for any inconvenience to our customers that they might cause.

Rate Restriction:

The rates and prices on our website are guaranteed for tickets purchased directly through this sales channel. All rates are subject to change without notice and may not be available for customers who choose to buy services and products of EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” in an outlet at the national or at the counter at the airport. In any case it is necessary to emphasize that there is no guarantee any rate until the buyer provides his credit card, accept, confirm the validity of it and receive a purchase confirmation email.

Any inconvenience that may arise during the purchase will be reported to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. , where they discussed the case and take appropriate measures to solve the problem. EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” takes responsibility to make refunds directly to the customer's credit card as long as the ticket is not used by the passenger, and only credited securities debited from your credit card by performing a reverse stock without paying cash.

Services and products described on this site are subject to the terms, regulations, restrictions and conditions established by the airline or company that provides them. In the event of a difference of interpretation between the client and EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” regarding the terms and conditions of sale of any of our products or services, the interpretation of the EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” prevail.

Client Security:

The customers' personal information upon entry and use of this website will not be disclosed in any way by EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” to affect the integrity of the client, despite the above, EMPRESA PÚBLICA TAME LINEA AEREA DEL ECUADOR “TAME EP” has the power to use the information provided by the client to share with partners and travel programs that are part of our database.

The modifications made on the website reserve the right to revise, amend, amend and / or modify the terms and conditions of this agreement the user therefore has an obligation to make periodic reviews of these terms and conditions, as subsequent use of the Website constitutes an express acceptance of the modified terms and conditions by the customer.

Terms of Service

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