La campaña de Atención al Cliente en tiempos de crisis continúa

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La campaña de Atención al Cliente en tiempos de crisis continúa

La campaña de Atención al Cliente en tiempos de crisis continúa

Las campañas de atención al cliente para capacitar al personal continúan, los grupos han recibido con la mejor actitud varias técnicas importantes acerca de cómo identificar a los diferentes tipos de clientes y de qué manera actuar con cada uno, esto servirá como una herramienta para que la labor de los representantes de la aerolínea ante los usuarios sea efectiva.

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Escrito por: María Fernanda Muñoz

Web Check-In Policies

Web Check-In Terms and Conditions

This service allows you to choose your seat and print your boarding pass before going to the airport

Opening Time

The web check-in may be done between 24 and 3 hours before the flight is scheduled to leave

Check-in Procedure

Select your registration option:
1. Input your electronic ticket number (13 digits) per ticket; the flight date and airport of flight departure; or,
2. Input your first and last name, as it appears in your airplane ticket; your flight date, flight number (i.e. 308), and airport of flight departure.
Select the passenger.
Verify your information and book your preferred seat.
Print your boarding pass.

Restrictions

If you have requested a special service, you must make check-in directly at TAME airport counter, with enough time in advance. (1 HOUR BEFORE).
If you are traveling with minors or infants, you may not check-in online. We suggest arriving to the airport early to assign your seats together.
If you don’t have a confirmed space on board, you must request for it at the airline point-of-sale.
Our routes to the Galapagos Islands (Baltra and San Cristobal) and United States (Fort Lauderdale) are not available for Web Check-in at the moment.
Check-in online is allowed for only a maximum of 9 passengers per reservation.

For VIP Passengers

In order to provide more comfort to the VIP passengers, TAME has exclusive seats available in the first lines of the aircraft, either for National and International routes. These may be booked only going to your preferred airline check-in counter.

Indications to be considered

FOR DOMESTIC FLIGHTS:

After check-in online, you must present your printed boarding pass and your valid and original flight documents (identification document, license or passport) directly to the boarding control personnel.
You must get to the boarding gate at least 40 minutes before the flight scheduled time.
If you have bags to check, you must arrive to the airport at least 45 minutes prior to flight departure, and address to Web Check-in counters.
Verify the boarding gate assigned to your flight and pay attention to the boarding announcements.

FOR INTERNATIONAL FLIGHTS:

You must arrive to the Tame Web Check-in counter at least 2 hours in advance to flight departure in order to review travel documents and immigration requirement.
If you are travelling abroad, it is mandatory to submit a proof of your confirmed departure ticket from your country of destination either by air, sea or land, at the check in counter.
If you have bags to check, report to the airport at least 2 hours before to Web Check-in counters assigned.
Verify the boarding gate assigned to your flight and pay attention to the boarding announcements.

Cancel Web Check In

Conditions

Only passengers who have checked-in through the web www.tame.com.ec are able to cancel the check in.
Passengers are able to cancel the check from 48 hours to 3 hours prior the flight.
If you have inconveniences to cancel the check in, please contact us to This email address is being protected from spambots. You need JavaScript enabled to view it.
Once the check in is cancel, passengers won’t be able to board.
The cancelation of check in is only available for one passenger. It will not be available for groups.
The passenger is responsible to cancel the web check in, if done so

La campaña de Atención al Cliente en tiempos de crisis continúa

Baggage Policies

Unaccompanied Minor

Web Check-In Policies

FAQs

Aircraft Disinsection Requirements

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Web Check-In Policies

Web Check-In Policies

Check-in Procedure

Restrictions

For VIP Passengers

Indications to be considered

Cancel Web Check In