Contéstame

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Contéstame

Contéstame

contestame 21 4 17 gr Para TAME EP las llamadas telefónicas son un espacio de contacto primordial con los usuarios, por este motivo es importante que todos los funcionarios tomemos conciencia y responsabilidad sobre la importancia de contestar las líneas telefónicas.
Una comunicación adecuada y eficaz entre de la organización y los usuarios, facilita la satisfacción de necesidades de quienes son nuestra razón de ser, los clientes.
A continuación entregamos algunos consejos para cumplir con la imagen que queremos proyectar.

Responder a todas las llamadas entrantes antes del tercer timbrado: los clientes desean que las llamadas sean respondidas lo antes posible.
Contestar con una voz cálida y entusiasta: la voz es la primera y única impresión que se llevarán los clientes, puesto que no lo pueden ver. Por eso se debe tratar de ser lo más amable posible.
Dar la bienvenida e identificarse: el primer paso al contestar una llamada corporativa es responder con el saludo e identificarse ante el cliente. Por ejemplo “Gerencia de Planificación, buenos días… Habla Susan. ¿En qué puedo ayudarle?.
Pronunciar con claridad y mantener un volumen de voz moderado.
Utilizar un lenguaje formal.
Tomar bien los mensajes y datos precisos.
No dejar en espera al cliente.
No usar un teléfono con altavoz.
Revisar el contestador.
Tener a la mano el directorio telefónico actualizado.

Descarga el directorio teléfonico actualizado, Clic aquí

Descarga la cartilla de contactos de Productos y Servicios de Tame EP, clic aquí

Web Check-In Policies

Web Check-In Policies

Web Check-In Terms and Conditions

This service allows you to choose your seat and print your boarding pass before going to the airport

Opening Time

The web check-in may be done between 24 and 3 hours before the flight is scheduled to leave

Check-in Procedure

Select your registration option:
1. Input your electronic ticket number (13 digits) per ticket; the flight date and airport of flight departure; or,
2. Input your first and last name, as it appears in your airplane ticket; your flight date, flight number (i.e. 308), and airport of flight departure.
Select the passenger.
Verify your information and book your preferred seat.
Print your boarding pass.

Restrictions

If you have requested a special service, you must make check-in directly at TAME airport counter, with enough time in advance. (1 HOUR BEFORE).
If you are traveling with minors or infants, you may not check-in online. We suggest arriving to the airport early to assign your seats together.
If you don’t have a confirmed space on board, you must request for it at the airline point-of-sale.
Our routes to the Galapagos Islands (Baltra and San Cristobal) and United States (Fort Lauderdale) are not available for Web Check-in at the moment.
Check-in online is allowed for only a maximum of 9 passengers per reservation.

For VIP Passengers

In order to provide more comfort to the VIP passengers, TAME has exclusive seats available in the first lines of the aircraft, either for National and International routes. These may be booked only going to your preferred airline check-in counter.

Indications to be considered

FOR DOMESTIC FLIGHTS:

After check-in online, you must present your printed boarding pass and your valid and original flight documents (identification document, license or passport) directly to the boarding control personnel.
You must get to the boarding gate at least 40 minutes before the flight scheduled time.
If you have bags to check, you must arrive to the airport at least 45 minutes prior to flight departure, and address to Web Check-in counters.
Verify the boarding gate assigned to your flight and pay attention to the boarding announcements.

FOR INTERNATIONAL FLIGHTS:

You must arrive to the Tame Web Check-in counter at least 2 hours in advance to flight departure in order to review travel documents and immigration requirement.
If you are travelling abroad, it is mandatory to submit a proof of your confirmed departure ticket from your country of destination either by air, sea or land, at the check in counter.
If you have bags to check, report to the airport at least 2 hours before to Web Check-in counters assigned.
Verify the boarding gate assigned to your flight and pay attention to the boarding announcements.

Cancel Web Check In

Conditions

Only passengers who have checked-in through the web www.tame.com.ec are able to cancel the check in.
Passengers are able to cancel the check from 48 hours to 3 hours prior the flight.
If you have inconveniences to cancel the check in, please contact us to This email address is being protected from spambots. You need JavaScript enabled to view it.
Once the check in is cancel, passengers won’t be able to board.
The cancelation of check in is only available for one passenger. It will not be available for groups.
The passenger is responsible to cancel the web check in, if done so